What Personal Information We Collect
We collects personal information from our customers including the type of information required to provide our services such as your name, address, date of birth, gender, contact details, payment information, credit information, driver’s licence number, usage data, Internet username, password and voice password.
If you don’t provide all or part of the personal information we require, we may not be able to provide you with the relevant services.
How We May Collect Your Personal Information
We usually collects personal information about you directly. For example, we collect personal information when you provide information to us by phone, email or social media, or when you enter your personal details on our websites.
We may also collect information about you indirectly, including from:
- our employees, agents, contractors or suppliers;
- third parties such as our related companies, credit reporting bodies and credit providers;
- third parties such as sporting clubs and community organizations that we partner with;
third parties such as utility aggregators who provide product comparison services for telecommunications market;
- our customer’s authorized representatives;
- other telecommunication and information service providers;
- our equipment; and publicly available sources of information.
Why We Collect Your Personal Information
Your personal information is collected and used by us so we can go about our day-to-day business of providing you awesome customer service.
For example, to:
- verify your identity;
- assess whether you are eligible for our services;
- assist you to complete an application that was abandoned;
- carry out checks for credit-worthiness and for fraud;
- process your application to become our customer;
- provide the services you require;
- deal with enquiries and provide customer support;
- manage your services, including billing, account management and collecting debts;
- research and develop our products and services;
- business planning;
- provide you with information about our services, products and special offers (and marketing those products to you unless you have requested us not to do so).
How We May Share Your Personal Information
We may need to share your personal information to organizations outside, for example, when:
- suppliers so we can supply the service to you;
- technicians we engage to resolve faults concerning your service
- a credit reporting body or credit provider if you fail to make payments,
- a fraud-checking agency to carry out checks;
- debt collection agencies and similar parties that assist with debt-recovery;
- specialist contractors for the purposes of research and development;
- other communication companies, for specific marketing campaigns;
- our professional advisers, including our accountants, auditors and lawyers;
- other telecommunications and information service providers, for example, for billing purposes and telephone directories,
- your authorized representative or contact person in the manner you have agreed to;
- your legal advisers, if requested by you to do so;
- law enforcement agencies concerning the enforcement of criminal and other laws if we are compelled, or required to do so.
How We Hold Your Personal Information
We keep customer information on controlled systems, which are secure against unauthorized access. Proof of identity is always required before personal information is disclosed to any person, including the specific customer.